Money worries & Hardship

At KadiPay, we understand that financial situations can change unexpectedly. We are committed to treating all our customers fairly and with empathy.

We are here to help

If you are struggling to make your KadiPay installments, the most important thing to do is communicate with us early. Do not ignore the problem, as missed payments can incur late fees subject to SAMA regulations and may affect your credit profile.

Our dedicated hardship team is trained to listen to your unique situation without judgment and propose manageable solutions.

How to contact us

Email: support@kadipay.sa
Phone: 800-KADIPAY (available Sunday to Thursday, 9am - 5pm)

Our commitment to Responsible Lending

KadiPay is licensed and strictly regulated by the Saudi Central Bank (SAMA). We take our regulatory obligations seriously.

Affordability Checks: We use real-time data to verify your ability to repay before approving any transaction. If we believe a payment plan will cause financial distress, we will decline the application.
0% Interest: We guarantee that you will never pay interest on your automotive repairs with KadiPay. It is fundamentally against our Sharia-aligned principles.
Transparent Fees: In the event of a missed payment without prior arrangement, a fixed, capped late fee applies. This is never a percentage-based compound interest charge.